VetSITREP FAQ & Support
Last updated: September 19, 2026
Answers to the most common questions about VetSITREP. Can't find what you need? Email [email protected] and a real person (the developer) will get back to you.
What is VetSITREP?
An app that reads your VA claims, appeals, and service/rating record directly from VA's own Lighthouse APIs and puts all three in one dashboard, so you're not signing into separate systems and interpreting separate status vocabularies to understand where things stand.
Is this an official VA app?
No. VetSITREP is independent, built by a Veteran through Veteran Solutions LLC. It is not developed, operated, or endorsed by the Department of Veterans Affairs. It uses VA's public Lighthouse APIs the same way any authorized third-party application does.
Do I need to create a new account?
No. You sign in with your existing VA.gov account (Login.gov or ID.me) — the same credentials you already use at VA.gov. VetSITREP never sees or stores your username or password.
Is my data safe? What does the app access?
VetSITREP has no backend server — your device talks directly to VA's own servers over HTTPS. Nothing is stored, logged, or transmitted anywhere except your own device, and sign-in tokens are encrypted on-device and cleared automatically after 15 minutes idle or on sign-out. Full details are in the Privacy Policy.
Can VetSITREP file, withdraw, or change anything on my VA record?
No. The app is strictly read-only. It can only display information VA already has on file — it cannot submit, edit, or withdraw anything on your behalf.
Is VetSITREP free?
Yes, with no subscription, no ads, and no in-app purchases. See Getting started for how to request access.
Why does it say "closed testing" — how do I get the app?
VetSITREP is currently working through VA's production access review before a public Play Store release. In the meantime, email [email protected] to request early access and be added to the Android testing group.
Is VetSITREP available for iPhone?
Not currently. VetSITREP is Android-only for now; iOS is not on the near-term roadmap but may be considered later.
I'm having trouble signing in. What should I try?
Sign-in runs through VA.gov's own Login.gov/ID.me flow, so most sign-in problems originate there rather than in VetSITREP. If a step times out or errors, closing and retrying usually resolves a one-off network hiccup. If it keeps happening, email [email protected] with what step failed and any error message shown, and it'll get looked into directly.
How do I delete my data?
Sign out, or simply uninstall the app — either immediately clears everything stored on your device, and there is no separate server-held copy to delete since VetSITREP doesn't have one. See the Privacy Policy for the full explanation.
How do I contact support?
Email [email protected] for general questions or help, or [email protected] specifically for privacy/data questions.